Counseling

Video Express Counseling

 

Video Express Counseling on Zoom

IMPORTANT: Please note that during the first few weeks of May, there will be longer than usual wait times and the Waiting Room may close earlier than advertised.

Video Express Counseling through Zoom now offered.  What is express counseling? Express counseling is for quick 5-10 minute questions - for example:

  • Prerequisite waivers
  • Unit increase requests
  • General transfer questions
  • Course repetition
  • Some enrollment issues

Sessions are ten minutes. Video Express Counseling is not for creating education plans or transcript evaluation, please view our webpages for options on meeting with a counselor or submitting your requests online.

If you are an International Student, please visit join the F-1 Zoom Express Counseling Waiting Room.

If you prefer not to be on video, please join the Qless line to meet with a counselor over the phone.

You must have an SMC student ID number and a photo ID available when you join. If you need more than 10 minutes, you will be referred to the General Counseling and Transfer Services queue.

Note: If you are unable to join, all time slots have been filled. If you need assistance today, visit Counseling Location & Hours for options.

How to Join Video Express Counseling

  1. You can join via the free Zoom app.

  2.  Test the audio and video settings on your device. 

  3. It is best if you join from a laptop or desktop (smart phones may limit some of the application capabilities).

  4. We cannot proceed with the session if you are driving. 

  5. Make sure to have any official photo ID ready when you join.

  6. When you are ready, click the button on the bottom of the page titled Join the Video Express Counseling Waiting Room to join.

If you are an International Student, please visit join the F-1 Zoom Express Counseling Waiting Room.

Hours

Video Express Counseling may change week to week, please check this page for updated hours (may vary depending on the time of the semester):

Join the General Counseling Video Express Waiting Room

  • Monday9a.m. - 5 p.m
  • Tuesday9a.m. - 5 p.m
  • Wednesday9a.m. - 5 p.m
  • Thursday9a.m. - 5 p.m
  • Friday10:30 a.m. - 1 p.m.