Location & Hours

CRITICAL- PLEASE READ:  The QLess queue will close automatically if the number of students waiting far exceeds available counselors, but you can periodically try again  to access the QLess queue. Depending on the current student wait time, we may not be able to reopen for the day.

Please have your SMC student ID number, a pen, and paper ready for your callback. 

Counseling Callback Queue

Join the Qless app to get in a virtual line for drop-in counseling by phone. If you are using a phone to sign into Qless, please download the Qless app first (Android or iOS).

Once you have signed in:

1. Look for Santa Monica College Counseling Callback.
2. We'll send you a text message to alert you when we are ready.
3. The counselor will call you at the number provided when it's your turn to be seen. Make sure cell phone settings are adjusted to receive a call from an unknown or "no caller ID" number. Otherwise, the call goes to voicemail.

Counselors are also available for telephone appointments and video appointments (Zoom).

Book an appointment through Corsair Connect.

1. Click "Book a Counseling Appointment" under SMC Quick Links.
2. You will receive an email confirmation of your appointment with instructions.
   • Video appointments: A Zoom meeting link is provided.
   • Phone appointments: Counselors will call the current phone number in your Corsair Connect account. Make sure your phone number is accurate in the Corsair Connect profile settings.  Also make sure your phone settings are adjusted​​ to allow "unknown" or "no caller ID" numbers at the time of your appointment. If you cannot be reached, your appointment will be canceled and you must reschedule.

Online MyEdPlan​ and student success workshops!

MyEdPlan is an award-winning, online, education planning tool that allows you to:

• Create and edit an education plan on your own anytime!
• ​Plan your courses for future terms.
• ​Track your progress toward your goal as you meet major/program/degree requirements.
• Submit your ed plan for review by a counselor directly from MyEdPlan.
• Meet the educational planning requirements for enrollment, including priority enrollment.

Student success workshops will allow you to:

• Understand general education (GE) requirements.
• Learn about test anxiety, time management, and how to ace your final exam.

Online counseling services are only available Monday-Thursday. Due to an increase in usage, a response may take 3-5 business days.

To speak to a counselor, join the Qless queue.

Students with an F1 student visa or questions regarding the I-20 should email intled@smc.edu

Limited to brief questions and submission of some student petitions at smc.edu/oc.

Limited personnel are working remotely Monday-Friday and you may call 310-434-4210 and leave a message. Be sure to include your name and phone number, and we will call you back as soon as possible.

• If you are trying to reach a counselor in a special program, check How to Connect with a Counselor for contact information of all counseling programs.
• If you are unable to enroll for a Math or English class, Anatomy 1, Biology 21, or Chemistry 11, you may submit your question, along with unofficial transcripts online at smc.edu/oc to verify that you have satisfied the prerequisite.
• For all other science waivers, email ScienceWaivers@smc.edu for instructions through the Science Department.