FAQ
The Lab Support Desk is in Drescher Hall, Room 220. Enter through Drescher Hall, Room 219.
Appointments can be scheduled using the online appointment scheduler or by contacting the Lab Support Desk directly. Walk-ins are also welcome at Drescher Hall, Room 220 during open lab hours.
No appointment is required. Support is available anytime during business hours by contacting the Lab Support Desk.
No, the Lab Support Desk does not offer guidance on course selection. For academic advising, speak with a faculty member or contact the Department of Modern Languages and Cultures.
For issues with personal devices, contact the device manufacturer first. The Language Lab Support Desk does not diagnose or repair personal hardware or software. However, you may use a workstation at the Modern Languages Lab in Drescher Hall, Room 220.
Before troubleshooting, save your work. Try the following steps:
- Restart your computer or mobile device.
- Close unnecessary apps or background programs.
- Clear your browser’s cache and cookies (note: this may sign you out of websites).
- Try a different browser, computer, or mobile device.
- Check your internet connection or switch to another network.
- Install any available updates for your browser, device, or apps.
- If the issue continues, contact the Language Lab Support Desk or Student IT Help for further assistance.
Tutorials, guides, and self-help articles for the resources available through the Modern Languages Lab can be accessed below.
Visit the Mango Languages – Student Account Login Information page to find the username and password format for your account. The Lab Support Desk may also be able to provide this information upon request.