Lab Support

Language Lab Support Desk

The Language Lab Support team offers basic troubleshooting and tech support for SMC language students. We provide support for the Language Lab, Mango Languages, Transparent Language, VoiceThread, and the Language Lab Media Finder.

For Summer 2024, all support desk services will be virtual. In-person support will resume in Fall.

Students may schedule an appointment with the Help Desk staff or contact the Lab Support Desk via email and telephone.

For help with your classes or tutoring information, visit the Modern Languages Tutoring Center.

Lab Resource Guides

Access tutorials, guides, and self-help articles for the many resources available through the Modern Languages Lab.

Contact

For Technical Support

Students may schedule an appointment with the Help Desk staff. For quicker assistance, use your official '@student.smc.edu' email account when contacting a team member. Email and telephone support are also available.

Email: TAYLOR_RANDALL@smc.edu
Phone: 310-434-3593

For General Questions

For general questions, students may contact a team member via email or telephone. Drop-in Zoom sessions may also be available in the evenings.

Email: TAYLOR_RANDALL@smc.edu or MIRSKY_ANN@smc.edu
Phone (daytime): 310-434-3593
Phone (evenings): 310-434-3594
Drop-in Zoom session (Evenings): Join Zoom Meeting

Hours

Monday - Thursday: 9 a.m. - 9 p.m.
Friday: 9 a.m. - 4 p.m.
Saturday: 12 p.m. - 2 p.m.
Closed: July 27 - August 25

The Language Lab Support Desk is closed during all campus holidays and breaks. Hours are subject to change.

For the computer lab's operating hours, visit Language Lab - Hours.

Schedule an Appointment

To schedule an appointment with the Lab Support Desk, simply access the appointment scheduler below. You can schedule appointments up to two weeks in advance. You may update your appointment using the confirmation email you receive or by contacting the relevant support desk assistant. Note that if you're more than 10 minutes late, your meeting may be canceled.

Instructions for accessing the appointment scheduler.

To use the online form, follow these steps:

Access the Form: Scroll down below this guide, and you will find the form ready for you to fill out. Alternatively, access the form directly in your browser.
Select a Service: Choose the specific service you require from the Lab Support Desk. You may need to select 'Show more services' to view the complete list of available services.
Choose Appointment Date and Time: Select a suitable date and time for your appointment. Appointments can be made up to two weeks in advance.
Add Your Details: Begin by providing your name, SMC email address, and any other relevant details.
Additional Comments: Include any specific concerns or requirements you would like the support team to be aware of in the notes section. Answer any additional questions as prompted; this will help us prepare in advance.
Submit the Form: Once you have filled in all the necessary information, review it for accuracy. When ready, click the "Book" button at the end of the form to send your appointment request to our team. You will receive a confirmation email containing information on how to attend your meeting. If you don't see your confirmation email, remember to check your Spam or Junk folder.
Join the Zoom Meeting (if applicable): If you have schedule a meeting via Zoom, use the Language Lab Support Desk Zoom meeting link to join your virtual appointment.

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Where is the Lab Support Desk located?

We are located at Drescher Hall, Room 220, across from the John Drescher Planetarium (enter through Drescher Hall, Room 219).

Campus Map

How do I make an appointment with the Lab Support Desk?

Do I need an appointment to receive support?

Can the Lab Support Desk provide me with course suggestions or advice?

I need help with my classes.

The Language Lab Support Desk provides technical support for language students.

If you need help with studying, homework, or course objectives, visit the free Modern Languages Tutoring Center or visit your instructor doing their office hours.

I have questions about the Modern Languages Tutoring Center.

How can I locate information like dates, times, and Zoom details for my class?

Contact your professor for details regarding class dates, times, and other important information. This information can often be found on Canvas or in your course syllabus. If you're unsure about your professor's email, you can find it on the Faculty page.

If you haven't downloaded Zoom yet, you can get it for free.

My computer or mobile device is not working. I am having technical problems.

Before troubleshooting your device, reach out to the manufacturer for assistance. You may consider using a workstation at the Modern Languages Lab, located in Drescher Hall, Room 220. Note that the Language Lab Support Desk team is unable to diagnose or troubleshoot personal devices.

Remember to always save your work before troubleshooting. Here are the initial steps to resolve technical issues:

Restart your computer or mobile device.
Close any unnecessary apps or background resources.
Clear your web browser's cache and cookies. Note that this may sign you out of websites and apps.
Try using a different web browser, computer, or mobile device if possible.
Check your Wi-Fi or internet connection and try a different network if possible.
Check for any available updates for your web browser, computer, or mobile device, and apps.
If the issue persists, seek assistance from the Language Lab Support Desk team or Student IT Help.

You can find support articles for common device operating systems below:

Where can I find more information for the Language Lab resources?

You may access tutorials, guides, and self-help articles for the various resources available through the Modern Languages Lab below.