Before troubleshooting your device, reach out to the manufacturer for assistance.
You may consider using a workstation at the Modern Languages Lab, located in Drescher Hall, Room 220. Note that the Language Lab Support Desk team
is unable to diagnose or troubleshoot personal devices.
Remember to always save your work before troubleshooting. Here are the initial steps to resolve technical issues:
- Restart your computer or mobile device.
- Close any unnecessary apps or background resources.
- Clear your web browser's cache and cookies. Note that this may sign you out of websites
and apps.
- Try using a different web browser, computer, or mobile device if possible.
- Check your Wi-Fi or internet connection and try a different network if possible.
- Check for any available updates for your web browser, computer, or mobile device,
and apps.
- If the issue persists, seek assistance from the Language Lab Support Desk team or
Student IT Help.