- Go to the SMC SIGN-ON End-User Self Service screen
- Enter your SMC username
- Continue to "Recovery Actions Available" on another End-User Self Service screen.
- Choose "Reset Forgotten Password"
- Go to the SMC SIGN-ON End-User Self Service screen .
- Log in with your SMC username and password.
- Enter your current password one more time and click “Continue.”
- Enter a new password, confirm it and “Continue.”
To unlock your account immediately:
- Go to the SMC SIGN-ON End-User Self Service screen
- Enter your SMC username
- Continue to "Recovery Actions Available" on another End-User Self Service screen.
- Choose "Unlock Account".
If you do nothing, locked SMC SIGN-ON accounts automatically unlock after 15 minutes.
If your account works for all services except for one, please try the following:
CANVAS:
- Wrong Account Name - Make sure not to append @smc.edu or any spaces to the username. Only lastName_firstName
- Wrong Password - If you receive an ‘invalid username/password’ error and are sure you entered everything correctly, please check whether your password has not expired. That’s normally the case. You can access PortalGuard to check it: https://signon.smc.edu . It will show you password expired message if that’s the case.
- Call - Canvas Help Desk at (844) 303-0352
M-PROFESSOR/WEBISIS:
- Wrong Account Name - Make sure not to append @smc.edu to the username. Only lastName_firstName
- Wrong Password - If you receive an ‘invalid username/password’ error and are sure you entered everything correctly, please check whether your password has not expired. To check if your password expired try to log in to: https://signon.smc.edu. It will show you password expired message if that’s the case.
CITRIX:
- Wrong Account Name - Make sure to add SMC\ to the username. Example: smc\doe_john
- Wrong Password - If you receive an ‘invalid username/password’ error and are sure you entered everything correctly, please check whether your password has not expired. You can access PortalGuard to check it: https://signon.smc.edu . It will show you password expired message if that’s the case.
- Password Change - If you've recently changed your password, your password may be still in your browser's cache or your Chromebook's cache. Clear your browser's cookies and Citrix passwords. You can also double check that the password change was successful by logging in to PortalGuard: https://signon.smc.edu . It will show you a "wrong password" message if the password change was not successful, and you should reset your password.
OTHER:
For all other services:
- Email ITHelp@smc.edu or
- Call 310-434-3010 for assistance:
- Monday - Thursday: 7 a.m. - 6 p.m.
- Friday: 7 a.m. - 5 p.m.
- Email ITHelp@smc.edu or
- Call 310-434-3010 for assistance:
- Monday - Thursday: 7 a.m. - 6 p.m.
- Friday: 7 a.m. - 5 p.m.