Check current status of a system or service
Technical Support for Students
Students (newly admitted, enrolled for the current semester, or alumni)
Students get technical support for SMC information technology from studentITHELP
Email and phone support are available.
- Hours on college business and instructional (class) days:
- Monday - Friday: 8 a.m. - 9:30 p.m.
- Saturday: 8 a.m. - 3 p.m.
Technical Support for Employees
SMC faculty and staff may ask questions, request help, or schedule media services by emailing from an SMC employee email account to:
You will receive an email confirmation with a service ticket number. Your request
will be assigned to an IT staff member, and you will be able to track progress up
If your employee SMC email account is not working, please call 310-434-3010. Leave a voicemail if there's no immediate answer. We have a limited number of phone lines, but we will call back as soon as possible.
- Hours on college business days:
- Monday - Thursday: 7 a.m. - 6 p.m.
- Friday: 7 a.m. - 5 p.m.