Administration

Information Technology

 

 

Check current status of a system or service

Are you having problems with email, Zoom, or another system? Check current status any time.

Technical Support for Students

Students (newly admitted, enrolled for the current semester, or alumni)
Students get technical support for SMC information technology from studentITHELP
Email and phone support are available.

  • Hours on college business and instructional (class) days
    • Monday - Friday: 8 a.m. - 9:30 p.m. 
    • Saturday:  8 a.m. - 3 p.m.

Technical Support for Employees

SMC faculty and staff may ask questions, request help, or schedule media services by emailing from an SMC employee email account to:

IThelp@smc.edu

You will receive an email confirmation with a service ticket number. Your request will be assigned to an IT staff member, and you will be able to track progress up to completion.

If your employee SMC email account is not working, please call 310-434-3010. Leave a voicemail if there's no immediate answer. We have a limited number of phone lines, but we will call back as soon as possible.

  • Hours on college business days
    • Monday - Thursday: 7 a.m. - 6 p.m. 
    • Friday: 7 a.m. - 5 p.m.