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SMC|Student Services|Ombudsperson|Role of the Ombudsperson

Role of the Ombudsperson

Role of the Ombudsperson

At Santa Monica College, the Ombudsperson:

  • Listens to your concern.
  • Explains campus policies.
  • Explains the grade appeal process.
  • Acts as a neutral resource between student and faculty member.
  • Facilitates communication between and among individuals.
  • Counsels faculty to minimize potential conflict.
  • Coach students on how to talk to faculty and staff.
  • Offers information on grade appeal prevention to students and faculty.
  • Refers individuals to others as appropriate.
  • Acts as an informal resource to students, faculty, and staff.
  • Keeps information confidential except as required by law.

 

At Santa Monica College, the Ombudsperson does not:

  • Change grades.
  • Change policies.
  • Take sides, but rather tries to bring harmony between differing points of view.
  • Identify individuals without permission, except as required by law.
  • Take part in formal grievance processes.