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SMC|Student Services|Career Services Center |Etiquette Tip of the Week

Etiquette Tip of the Week

Far Side cartoonist Gary Larson had a famous cartoon about what you tell a dog and what the dog hears. The first frame has a man saying to the dog, "Okay Ginger! I've had it! You stay out of the garbage! Understand, Ginger?..."
The second frame is what Ginger hears: "Blah, blah, Ginger, blah, blah, blah, blah, Ginger..."
That is what it is like when we listen passively. We are there. Someone else is speaking. But the words may be washing right over us.
Active listening is listening more intently. Practice active listening in business by taking what the other person is saying to you and paraphrasing it back.

Examples:
"So you grew up in Chicago, but then your company transferred you to San Diego..."
"What you are saying is you are happy with your team, but they could use more training."
Don’t repeat everything people say back to them, as if you are a human parrot. That would be annoying. Do it once in awhile to let them know you are listening and tuned in to what they are saying.
Active listening makes people feel valued and heard. It is also essential to problem solving.

Try it out this week in your regular conversations. Listen and repeat back some of what you have heard. And use their names. Like Ginger, it may be the only thing they hear.

 

Far Side cartoonist Gary Larson had a famous cartoon about what you tell a dog and what the dog hears. The first frame has a man saying to the dog, "Okay Ginger! I've had it! You stay out of the garbage! Understand, Ginger?..."
The second frame is what Ginger hears: "Blah, blah, Ginger, blah, blah, blah, blah, Ginger..."
That is what it is like when we listen passively. We are there. Someone else is speaking. But the words may be washing right over us.
Active listening is listening more intently. Practice active listening in business by taking what the other person is saying to you and paraphrasing it back.

Examples:
"So you grew up in Chicago, but then your company transferred you to San Diego..."
"What you are saying is you are happy with your team, but they could use more training."
Don’t repeat everything people say back to them, as if you are a human parrot. That would be annoying. Do it once in awhile to let them know you are listening and tuned in to what they are saying.
Active listening makes people feel valued and heard. It is also essential to problem solving.

Try it out this week in your regular conversations. Listen and repeat back some of what you have heard. And use their names. Like Ginger, it may be the only thing they hear.

 

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